Return Policy
Toro Vape Shop Returns & Refunds Policy
Warranty Information
- Toro Vape Shop provides a 3-month warranty on all products in the event of manufacturing defects.
- Please note that this warranty does not cover issues stemming from personal preference or improper use.
- The warranty period begins on the date you receive your product. We encourage you to inspect your items upon delivery.
Order Cancellation & Returns
- You have 14 days from the date of receipt to cancel your order.
- To be eligible for a refund or store credit, returned items must be unopened, unused, and in their original condition.
- Please note: Return shipping costs are the responsibility of the customer.
Warranty Claim Procedure
- Initiate Your Claim: Email us with your Order ID (or your full name) along with a reference to the item in question.
- Receive and Complete the Returns Form: We will send you a returns form—please complete and return it promptly to avoid processing delays.
- Inspection & Testing: Once we receive the item, our team will inspect and test it within 5 working days.
- Resolution:
- If the product is confirmed to be faulty, we will promptly offer a replacement, apply store credit, or issue a full refund.
- If you prefer not to wait for the warranty testing, you may opt to purchase a replacement. Should the original item later be verified as faulty, a full refund for that product will be processed.
- Warranty Conditions: The warranty becomes void if the returned product has not been properly maintained, cleaned, or if it has been altered or damaged through misuse.
By purchasing from Toro Vape Shop, you agree to the terms of this Returns & Refunds Policy. If you have any questions or require further assistance, please contact our customer service team.
